CASE STUDY

Wellspring Health Services

A comprehensive healthcare solution offering family practice, urgent care, and telehealth services focused on providing high-quality, accessible care to individuals and families.

Banner Image

Patient Appointment Requests on Website Accelerated by 48% in 9 Months

Calls from Google Business Profile

Calls from
Google Business Profile

Organic Traffic on Website

Organic Traffic
on Website

Average PPC Lead Rate

Average
PPC Lead Rate

The Challenge:
Addressing Mobile Optimization and SEO Gaps

Wellspring Health Services, based in Virginia, encountered multiple challenges in transforming its website into a powerful conversion tool. Despite offering essential healthcare services, their digital presence wasn't living up to its potential.

Mobile Optimization Issues

Mobile Optimization Issues

Over 60% of Wellspring's Traffic came from mobile devices, yet their website design wasn't optimized for mobile browsing.

Underperforming Content

Underperforming Content

The website's content wasn't tailored to the relevant search queries, which prevented the site from ranking well for critical local and service-specific keywords.

Low Engagement

Low Engagement

Despite having clear CTAs, such as "Book an Appointment" and "Call Us," user interaction was low due to the poor visibility and accessibility of these CTAs.

SEO Visibility Challenges

SEO Visibility Challenges

Wellspring's local SEO efforts were not yielding the results expected, making it difficult for them to stand out in a competitive healthcare market.

Our Solution
Implementing Comprehensive Solutions for Growth

To help Wellspring Health Services address these issues, we developed a comprehensive digital strategy that focused on key aspects, including mobile optimization, content strategy, and local SEO. Here's a breakdown of the key initiatives:

1

Mobile-Friendly Website Design

  • Responsive Website: We redesigned the website to be fully responsive, improving user experience across mobile, tablet, and desktop devices.
  • Improved Navigation: We reorganized the website's structure, categorizing services like Family Practice, Urgent Care, and Telehealth to make it more intuitive and user-friendly.
  • Engaging Content: We enhanced the site's content by adding high-quality images, patient testimonials, and service-focused content, making the site more engaging and informative.
2

Local SEO Optimization

  • Optimized Google Business Profile: We focused on service-based keywords, such as "family practice near me" and "walk-in clinic near me," to enhance visibility in local searches.
  • NAP Consistency: We ensured that Wellspring's Name, Address, and Phone Number (NAP) were consistent across directories to help improve local rankings.
  • Local Citations & Backlinks: We created citations and secured high-quality backlinks from medical and local directories to enhance visibility in relevant local searches.
3

Keyword Strategy & Content Optimization

  • On-Page SEO: We conducted a comprehensive audit of Wellspring's website content and optimized it using long-tail and local intent keywords that matched patient search behavior.
  • Meta Updates: We updated meta titles, descriptions, and H1 tags across all key service pages to improve SEO alignment and help Wellspring rank higher for key search terms.
4

Analytics-Driven Improvements

  • Continuous Monitoring: We tracked key performance indicators (KPIs) on a month-over-month basis, including call volumes, form submissions, and Google My Business (GMB) actions.
  • A/B Testing: We tested different placements for CTAs and forms, optimizing conversion points and reducing bounce rates on high-traffic landing pages.
5

Paid Search Success: Delivering Consistent Results

Complementing our SEO efforts, we also ran an effective Google Ads campaign from August 2024 to June 2025, which delivered strong ROI through:

  • 658+ high-quality leads
  • $5.82 average cost per lead
  • 50.71% average lead rate
  • 319 direct call conversions
  • 339 appointment bookings

Strategic use of location-based targeting, call extensions, and optimized landing pages ensured consistent performance, demonstrating how paid and organic channels can work together to maximize new patient acquisition.

What Sets GMR Web Team Apart?

One Market, One Client

One Market, One Client

We focus on one client per specialty in each market, ensuring our efforts are concentrated on delivering outstanding results for each client.

Proprietary Reputation Management Platform

Proprietary Reputation Management Platform

Our Reputation Management Platform helps healthcare providers like Wellspring establish a positive online reputation through increased reviews and enhanced visibility.

No Long-Term Contracts

No Long-Term Contracts

We win your trust with performance. We don't lock clients into long-term contracts, allowing us to prove our value month after month.