A patient satisfaction score measures how closely a patient's healthcare experience matches his or her expectations regarding the care quality. While all patients expect quality care from their providers or doctors, their overall satisfaction often depends on much more than just the results.
The topic of patient experience in the healthcare industry is always relevant. There are times where the quality of services provided to patients isn’t as high as patients expect. Apparently, many healthcare organizations succeed at ensuring a positive patient experience in some areas while failing at others, which means a comprehensive approach is required.
Patient satisfaction and the bottom line of your hospital or medical clinic is directly linked with each other. The more satisfied your patients feel during their visit, the more your bottom line improves. The improved level of satisfaction should also reflect in your HCAHPS scores, which is a deciding factor for your hospital’s reimbursement. Read here in...
