At F8. the annual developer conference in San Francisco, Mark Zuckerberg, the 31-year-old Facebook CEO, unveiled their 10 year roadmap for the world’s largest social networking website. Facebook’s grand roadmap [image above] will focus on improving its existing set of applications. In the coming five years, Facebook developers will be bent more towards...
A Customer Relationship Management (CRM) strategy that revolves around social media is a great way to increase customer engagement and improve customer service. Over half of the 18-29 age group value a quick resolution as the most useful aspect of customer service-related social media, according to a recent study by J.D. Power and Associates. Here are five steps to for developing your social media CRM strategy.
Online businesses are realizing in 2013 that social media is the message, which is creating a major shift in marketing towards social media engagement. Businesses are learning that building an online community through social media is the key to nurturing and converting sales leads. Social media is not a place for direct sales and is more suited for developing leads than sending traffic to your online hubs for landing pages.
Content Marketing Google+ is attracting a significant following now that the "+1" button...
