Patients expect their healthcare experiences to be more than simple checkups and diagnostics. Every touch point with a practice, from finding it online to receiving regular communication and appointment reminders for years to come, counts.
Patients expect their healthcare experiences to be more than simple checkups and diagnostics. Every touch point with a practice, from finding it online to receiving regular communication and appointment reminders for years to come, counts.
Asking your patients to write reviews for you online is not only recommended…it’s absolutely essential.
Online reviews have become a key factor in making a decision to go to a healthcare provider or any business for that matter. Market research conducted by BrightLocal suggests that 72% of the people use reviews as part of their decision process, and 30% decide solely based on reviews on websites like Google, HealthGrades, Yelp, etc. In a recent event for their partners, Google provided that 88% of patients use a Google search to find a physician or treatment center and 30% just search directly on a review site.
