The need for patients to stay digitally engaged with their healthcare providers is on the rise now more than ever. Patients want to have control over their own care wherever they can, and the new digital world makes this possible. With patients already exploring their healthcare options entirely online, it is important for providers to have a strong and holistic digital presence with a digital patient engagement platform.
Why do you need Online Reputation Management (ORM)? ORM is a process focused on managing online patient engagement for you and your practice. It deals with influencing patients’ perceptions about you by ensuring that your reviews are accurately representing your services. ORM’s strategies focus on countering and overshadowing negative online reviews with more positive reviews, and proactively intercepting potential negative reviews. The purpose is to improve the way people talk about you and your practice, which in...
