Patients expect their healthcare experiences to be more than simple checkups and diagnostics. Every touch point with a practice, from finding it online to receiving regular communication and appointment reminders for years to come, counts.
Patients expect their healthcare experiences to be more than simple checkups and diagnostics. Every touch point with a practice, from finding it online to receiving regular communication and appointment reminders for years to come, counts.
You know your hospital's reimbursement heavily depends on the kind of patient satisfaction you're able to provide. You also know that the internet is making patients increasingly aware of their rights to realize that satisfaction. However, what you may have missed is the fact that the internet, combined with increased proliferation of digital technology, is also playing a major role in defining how your patients are going to feel about you, your service, and your hospital. And its role starts even before your patients have found you,...
Providing an exceptional level of satisfaction to your patients is something that determines the fate of your healthcare business today. That's because in this digital age, the key success metrics of your hospital, your practice, each of your providers, and even your nursing staffs are linked to the kind of satisfaction they all are collectively able to provide to your patients. Patient satisfaction being an important and a common indicator to measure the quality of healthcare, holds a major part of the decision to be made...
