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How do I create a CSR Alert?
A super admin or department head, would login using their secured user id and password to create the CSR alert. CSR alert has title, the article to which that CSR alert is related, the priority of the CSR alert and the batch of operators to which it has to be sent to.
How do I see the CSR alert as an operator?
When the call center operator logs into the account, the alerts will be displayed on to the right column with some options created for the CSR alert. For example: Admin creates an alert to find out how many people are coming for a meeting, then it has 3 options Coming, Not coming and Do not apply to me. Once alert is answered it just closes and the report would be generated to the person who has created the alert.
What if an operator wants to write the feedback?
Yes, CSR alert software also lets the operators write their feedback for the posted alert. The feedback will be viewed by both Super Admin and the Department Head.
What are the different reports the CSR alert software would provide?
Reports are customizable; the software would provide reports based on the alert, based on the department, based on an individual user and based on the date.
How many users can use this software?
Any number of users can login simultaneously and use the software. The 3 tier architecture, stored procedures are capable of handling high end traffic. But we recommend not more than 10,000 users accessing simultaneously for having the best performance.
Can I change the options once I have given the answer to the alert?
You can only change the option if super admin/department head who has created the alert gives you the access to redo your option.
Will you do any customizations for this software?
Yes, GMR offers customizable software development along with the product.
Click Here to Contact Us or call 949-679-3418 if you want to know more about call center CSR alert. Visit www.callcentertechsolutions.com for more detailed information of our services for call centers. |